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What makes a hotel experience great? Do the best hotels support business or leisure? What are a guest’s expectations and when are they set? These are among the questions Gensler asked 1,200 people in their multi-year, mixed-methods research effort to find patterns in how customers interact with hotel environments.
• Employment & vacancy relationship
• International tourism and business travel expectations
• Resort players and soft brands going into urban markets: Short-term blip or long-term trend?
• Will construction cost drivers continue to go the wrong way?
• US vs. international: Is the grass greener for hotels outside of the US?
• The wildcard of the current administration and the impact on hotels
• Which submarkets are holding up? Which ones not so much?
• Alternative accommodations growth and its impact
Brian de Lowe
• How are you currently investing in hotels in the current market?
• Independent vs. brand: What are your preferences?
• How do your investors look at the hotel market?
• Joint ventures: What do you look for in a partnership?
• What do your lending programs look like?
• Which areas do you not pursue in the hotel arena?
• How do you evaluate go: private and corporate deals
• Which high tech amenities now are “must-haves?”
• Finding the balance between technology and human touch
• Guest room innovations: The latest
• Do you need a front desk?
• What cannot go on a customer’s mobile?
• Green technology: A big selling point?
• How many ports will you need tomorrow?
• TV and streaming applications
• What was the latest customer: Facing technology that you added? What are you currently evaluating?
• Hotels role in keeping their amenity partners up-to-date
• What is the real cost savings?
• Modular and sustainability
• Working with the manufacturer and the design team
• Negotiations and the bidding process
• In what kind of hotel construction does it pay to implement a modular solution?
• The modular guest room and bathroom
• Larger scale projects: How large?
• What kind of local problems does the modular approach solve?
• How do the brands look at modular?
• What are some of the newer methods out there?
• What are some of the disadvantages that you have found using modular? How have they been overcome?
• The good, bad & ugly
• Is construction debt plentiful for all types of projects and in all locations? What are the current terms?
• Sources of debt and their differences
• As the cycle gets long in the tooth where and what are you underwriting? Where and what aren’t you?
• What kind of equity & skin in the game do you look for?
• Role of brand presence, balance sheet, and government financing
• Financing mixed-used & master planned and condo hotels
• Construction take outs
• How are pension fund and other institutional investors looking at hotel construction & investment?
• Are Chinese buyers gone for good? Who is replacing them?
• Fund vs. deal by deal
• JV vs. straight equity: Deal terms, negotiation points, fees, control rights and promotes
• Debt service ratios, the new tax law, and technical defaults
Optional Luncheon Roundtables for- Boutique, Business Traveler/Convention, Economy/mid-scale, Extended Stay/Select Service, High-end resort, Inner City Luxury
Meet new and catch up with old colleagues over fine food at these informal gatherings. Please sign in at registration.
The key to a successful project outcome (staying on budget, and staying on time!) is effective communication. In this Digital Age, technology expedites communications, but how do we best use technology for a hotel construction project? This panel will walk you through our highly experienced panel's "lessons learned" on hotel projects of all sizes and the importance of bridging the gap between the accounting system and project record in order to create greater transparency. Join us for this informative panel to learn how best to manage such projects, avoid the blind spots, and creatively find solutions to overcome these problems. The discussion will focus on:
• Technology and effective intermediaries
• Change management/adoption
• The contract side of things
• Which demographic do you expect to be the driver of hotel growth in the near future?
• Why did you choose the focus you did?
• Business traveler vs. vacationer; High-end vs. middle market; Boomer vs. millennial: How will this target change your design?
• Will the millennials of tomorrow like the millennial hotels of today? How about Gen Z?
• When can you do away with the front desk? Gift shop?
• The best of both world: The dual-branded hotel
• Technology for streamlining the guest experience and customer service
• Staffing the hotel under increasing minimum wages
• The check-in
• Future of increased development costs vs. cost savings
• Will rooms continue to get smaller? Public spaces larger?
• What went into the brand decision? How important is your target market?
• What is the impact/cost of development when going without the brand?
• “Soft brands” vs. going without a brand
• Comparing boutique hotels in primary vs. secondary markets
• Public vs. room space
• Lifestyle brands vs. soft brands vs. unbranded
• Are we going to start seeing boutique hotels in areas where traditional hotels haven’t been considered?
• Boutique vs. branded performance
• Financing the hotel
• As the boutique space becomes more prevalent how are you standing out from the crowd
• The branded vs. unbranded amenity
• Adaptive reuse: Is that when it makes the most sense to go independent?
• Working with the local governments and getting those entitlements: What is the timeline?
• Local regulatory & ADA compliance
• Environmental review process
• Height restrictions, variances and other land use issues
• New players and projects
• Is there a rate ceiling? Has the market hit it?
• DTLA performance
• Where’s the money coming from?
• Will the current tax regime continue?
• Effect of rising minimum wages
• Where will be the next LA growth area?
• Condos hotels/Master planned communities/Mixed-use project Development
• Looking down the I-5 corridor
• Why are you making the switch? How much will you be spending? How much is necessary for updating vs. brand requirements?
• Going from brand to boutique
• Shift toward “soft brands”
• Timeline for development vs. repositioning & renovation planning based on tier
• Capitalizing a repositioning & renovation vs. development?
• In an environment of limited resources: Changes to the guest room vs. lobby vs. technology improvements
• PIP negotiations
• Green renovations
• Generating additional revenue, maximizing public vs. room vs. back of the house space
T. Dupree Scovell
• Defining the project scope and feasibility review
• Site planning and constraints
• Project scheduling factors, time and cost requirements and factoring in necessary lead time
• When to use design & build
• What can you do before the brand comes on?
• Subcontractor management, vendor relationships and why change a contractor
• Union vs. non-union
• Making sure everyone is in the loop: What are your methods?
• Experience & diversity: What do you look for?
• Building the in-house project team and defining their roles
• Warning signs of when the team is getting overwhelmed
• Contracts, negotiations & compensation structures
• Choices when falling behind
• With the scarcity of urban land is this the best way to go?
• Finding & using the incentives already out there
• Knocking the building down vs. adapting: What goes into the decision?
• Building onto the existing facility
• What makes an existing building a good candidate for adaption?
• Performance and pricing of re-purposed projects
• Going green on the restoration
• Financing the conversion
• Timeline vs. new construction
• Architecture & design: future proofing
• Historic credits and recent tax law
Carl J. Lambert
• What is your sweet spot and why
• Your next hotel construction project
• Being part of a mixed-use or master planned community vs. stand-alone property
• How optimistic are you in the immediate future? How is this level of optimism impacted your new hotel project development?
• How are you reacting to some of the disrupters out there?
• How are you managing your construction costs?
• Brands: Yes or no?
• Adaptive reuse vs. new construction
• How are you increasing revenue per square foot?
• What do you think of modular construction?
• Project management: In-house vs. outsources
• As the economy continues to do well what is the brand view of PIPS?
• Does size matter: Room flexibility, décor packages, technology and space-savings trends
• You won’t be making your money back & your desired ROI with this PIP: Negotiable points
• When doesn’t the cost burden fall fully on the owner & developer?
• Going off the model & Flexibility in design concepts: How much extra time and cost?
• Considering local regulations & regulatory concerns you need to work through
• Exterior design and materials updates
• Gyms, pools and other amenities: The latest thinking on public spaces
• The front desk and check-in experience
• Bathrooms and bedding
• From a room in a box to 3D design directives
• New food-and-beverage concepts and new design directives activating the lobby
• Which standards have the highest ROIs?
• What was learned from the previous downtown?
• Acquiring the land
• Reuse vs. ground up
• What are you doing on the finance side?
• Role of extended timelines when finishing projects
• How much is local product coming on line? In the pipeline?
• Are you considering partners to hedge risk?
• Impact of foreign investment and financing on prolonging the cycle: With Chinese money drying up is this an issue?
• Riskful thinking, If you are planning a project now by the time you build it we would be on the road to recovery
• Local vs. national considerations
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Euromoney Institutional Investor PLC (“Euromoney”, “we”, “us” or “our”) is an international business-information group covering asset management, price discovery, data and market intelligence, and banking and finance. The group also runs an extensive portfolio of events for the telecoms, financial and commodities markets.
For a full list of our brands and group companies, please click on this link. Euromoney and its group companies are committed to respecting the privacy of every person who visits, registers with or subscribes to our websites, publications, events and other products or services.
Euromoney is the primary data controller of personal data collected through this website or that we may collect in different ways as described in this Privacy Notice. If you are contacted by our other group companies, they will also be controllers of your personal data. This means that they are responsible for how your personal data is used, just as we are. You may contact any of these companies directly, or you can contact Euromoney by emailing firstname.lastname@example.org or writing to the Data Protection Officer at Euromoney Institutional Investor PLC, 8 Bouverie Street, London EC4Y 8AX, United Kingdom.
This Privacy Notice was updated on 23 May 2018
This Privacy Notice outlines the information we may collect about you in relation to your use of our products and services (“personal data”). It also explains the legal rights that you have in relation to your data and how you may exercise these rights.
Some of our group companies may collect and use personal data for different purposes; those companies have their own websites and privacy notices.
We will process your data for the following lawful purposes: with your consent; to fulfil our obligations to you; and where there is a legitimate interest to do so.
When possible, we rely on your consent to use your data for the purposes described in this Privacy Notice. We also process personal data to fulfil our contractual obligations to you, for example, when you register for any of our services, subscribe to a publication, sign-up for an event or purchase a product from us, we will need to process some of your personal data. This will also include details of the person/people responsible for payment (if different).
We may determine that processing your personal data serves both of our legitimate interests. This is the case in relation to many of our research, customer survey, sales, marketing and advertising activities described in this Privacy Notice. These activities allow us to better understand your requirements, which in turn enables us to provide you with a better service. We review the bases for our processing decisions carefully and you can object to these activities at any time (see the “Your Rights” section of this Privacy Notice).
Our primary goal in collecting personal data from you is to give you a relevant customised experience of our products and services.
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Events & Conferences
If you have registered for an event through a group website we may collect personal data including: name, job title, company, address, telephone number and email.
This information is necessary so that we can complete your registration for the event and provide you with relevant event materials.
We may also provide delegate details (e.g. name, email) to event sponsors who, subject to your consent, may contact you for their own advertising and marketing purposes.
Advertising & Marketing
We use the personal data you provide us and which we collect from you to inform you about similar products and services which we provide. We may send you marketing communications that are sponsored by our partners and which are targeted to your interests based on information you have provided us such as job title, employer and/or industry. If you have consented to receive information from other Euromoney group companies, we may share your personal data with these companies so that they can fulfil your request to receive marketing materials in accordance with your preferences. We will not share your personal data with any third parties for their own marketing purposes unless you have provided your consent.
Each of the Euromoney group companies that may contact you is a data controller in relation to the personal data that you have agreed to share with them. If you have any questions or concerns, you may contact the individual company, or us – using the contact details set out in the “Who We Are” section.
You can opt out from receiving such materials at any time.
The personal data we may use for advertising and marketing purposes includes your name, email address, job title, phone number, company name/employer, geo location, postal address and data collected using cookies and other similar technology (Please read our separate Cookies Policy to find out more about which cookies we use, how they work and how you can control your cookie options).
Marketing materials are sent electronically, by post and we may occasionally call you.
Online Targeted Advertising
We use targeted advertising on our websites to display advertisements that are relevant to what we believe are your interests. In order to deliver relevant advertisements, we use third parties to deliver cookies that collect information about your IP address and how you interact with our sites (e.g. browsing information, which articles you have read etc.). This data is used by the third parties to determine which advertisements may be of interest to you.
We may also share your personal data with third parties to deliver targeted advertising to you on other websites (e.g. Twitter Tailored Audiences or Facebook Custom Audiences). This could include your email address, cookie data, and information obtained from third parties. Third party cookies may also be used to enable us to target advertisements to you on other websites that you visit.
Lead Generation and Scoring
We occasionally use the services of trusted third parties in order to ensure that the personal data we use for advertising and marketing purposes is accurate and up-to-date. To do this, we transfer personal data of individual leads (such as name, email, job title, location and phone number) to these third parties who conduct research to verify the data – primarily against public information.
We also use algorithmic software technology to help us improve the quality and relevance of marketing activities. The personal data analysed by the software includes email address, phone number, job title, address, purchase history and account information. This allows us to provide meaningful offers that are relevant to your specific profile.
Surveys, Market Research & Customer Feedback
We want to understand the needs of our readers and customers. We may therefore use the information you provide us – including your name and contact details – to contact you to request your feedback, or to participate in our customer and market research.
Public forums, message boards and blogs
Some of the pages on our group websites may include message boards, blogs or other facilities for generating content from users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to post any personal data. User generated content is also subject to our site Terms & Conditions.
Business or Asset Sale
If we sell a business or assets we may need to disclose your personal data to the prospective buyer of such business or assets.
If Euromoney, or any of our group companies is sold or sells our assets or is acquired by a third party, then personal data about our customers will be acquired by that third party. A transfer of your personal data in these circumstances would be necessary so that the services you have contracted for can still be delivered, or so that you can continue to enjoy the benefits of our free products and services. You will receive notice if a new controller assumes responsibility for your personal data.
Additional Third Party Disclosures
We may disclose your personal data to other third parties in the following situations:
- To third party partners who help us by providing services such as technology, marketing, advisory or other services. These third parties only receive encrypted data and may only process personal data to provide those services to us.
- Where we are required by law or regulation to do so. In each case we will seek, where practicable, to minimise the amount of data that is disclosed.
- If required to protect the rights and interests of other users and/or Euromoney and its affiliates (including our employees, agents and contractors), or as otherwise set out in our Terms & Conditions. This may include exchanging information with other companies and organisations for the purposes of fraud protection.
We may include small pixel tags (small image files) within the emails we send you in order to determine whether our emails are opened and/or whether the hyperlinks inside our emails are clicked through. We may also collect browser, location and the device used to engage with our email communications. This information allows us to better understand whether we are meeting our users’ needs and how we can improve our communications. No other information is collected. You can opt out of receiving our direct marketing emails either by following the instructions in each email, or by contacting us (see the “Who We Are” section of this Privacy Notice).
Some of the Euromoney group companies are based outside the European Economic Area (EEA). If you have consented to being contacted by our group companies, then the transfer of your personal data will be made according to the terms of an international data sharing agreement that contains obligations approved by European data protection regulators. Any of our group companies that receive your personal data will be co-controllers of that data, which means they may determine how they process your personal data – although they may only use it for the purposes for which it was shared, unless you are informed of new or additional processing activities.
We may also transfer personal data to third party service providers as described in this Privacy Notice which are located outside the EEA. Where we conduct these transfers, we take all steps necessary to ensure that your data is treated securely and in accordance with applicable privacy legislation, either by only sending your personal data to jurisdictions that provide an adequate degree of legal protection for your data or by imposing approved contractual terms on these third parties.
We have a data retention policy that ensures we don’t use or store your personal data for longer than necessary. We consider the following issues to determine retention periods:
- Guidance from the UK Information Commissioner or other regulatory agency, or industry best practice recommendations;
- The business rationale for collection and expiry of the purpose for which personal data was collected;
- Our ongoing ability to ensure the accuracy of the data; and
- Legal and regulatory requirements.
We may occasionally need to keep personal data for either shorter or longer periods than specified in our retention policy. In such circumstances, application of the retention period to the data will be temporarily suspended. The suspension of an applicable retention period will be carried out in a manner that respects the rights and interests of all persons concerned.
You can use our Preference Centre to select the topics that are of interest to you so that we can send you publications and information about our products and services that are especially relevant to you. You can also choose the channels we use to contact you (email, phone, post, etc.) and can also opt-out of receiving marketing communications.
You have certain rights in relation to your personal data which include the following:
Access & Portability
You may request access to any personal data of yours for which Euromoney is responsible as controller. Unless there are legal or regulatory reasons for not doing so, we will confirm whether we process any of your personal data and if we do, we will provide you with the following information: the purposes of the processing, the categories of personal data, any recipients of your personal data, the applicable retention period and the data source. Copies of your personal data will be made available to you in a structured, machine-readable format.
You may also request that we transfer the personal data that you have submitted to us, to another controller, where it is technically feasible for us to do so.
If you have consented to our processing of your personal data, or if we are processing your personal data in order to fulfil our contractual obligations to you, then you can submit a request that we transfer your personal data to another data controller.
Rectification, Restriction, Objection
You have the right to request that Euromoney rectify any errors in the personal data that we process. In some circumstances, you may also be able to ask for the erasure of personal data, and/or request that the processing of your personal data be restricted. You may also object to the processing of your personal data for sales or marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us by post or email at the following addresses:
Euromoney Institutional Investor PLC
8 Bouverie Street
London, EC4Y 8AX
Web form: Complete Subject Data Request Form
We may need to check your identity prior to processing a request.
Euromoney will do our best to respond to any questions and address any of your concerns. You are also able to register any complaints regarding the processing of your personal data directly with the UK Information Commissioner.
Euromoney is committed to keeping your personal data secure and we will take appropriate technical and organisational measures to protect your personal data from loss, unauthorised use, disclosure or destruction. Although we do our best to protect your personal data, we cannot guarantee that any transmission of data is without risk. We have therefore implemented information security policies and rules, staff training on information security, and technical measures to ensure the integrity of data that we have under our control.
All our employees, contractors and data processors (i.e. those third parties that process personal data on our behalf) are required to keep such data confidential and not to use it for any purpose other than the performance of services we have requested.
Our site may contain links to other websites – including, for example, providers of payment processing services. Euromoney is not responsible for the privacy and data collection practices of third party sites and we therefore recommend that you review the privacy policies and terms of service of each site you visit.
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