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Small Group Meeting Open To All
We are looking for your questions on such areas as…
• Planning, layout, entitling, and designing of sites for all types of BFR/SFR
• Detached, townhouses, duplexes, horizonal apartments… The what and why
• Acquisition, lot development, construction and what you need to know
• Financing the lifecycle
• Joint venture structures
• Exit strategy options
Breakfast Courtesy of:
• What are the current occupancy levels? Collection rates?... The fallout from moratoriums
• BTR homes are expected to double by 2024... High levels of asset appreciation and rent levels... Are any bubbles forming?
• All the money coming into the industry… What are the drivers? Where are the sweet spots? How high can institutional market share go?
• Will the cost side continue to go up? How are insurance costs impacting the industry?
• Will a distressed market develop for SFR?
• Will the cap rate compression continue?
• Comparisons with the multifamily industry
• Reputation management and negative publicity... As corporate ownership increases, do you foresee any public policy and legislation that could threaten the industry?
• Will rent growth continue to rise or do you see the SFR market becoming more cyclical?
• Are you financing short-term rentals?
• Are Lenders looking for local market brokers to sell loan products?
• Do you see Fannie and Freddie getting involved in SFR portfolio lending?
• Financing the fix & flip market
• What financing options are available for developing BFR communities and what do those terms look like?
• How can an investor position themselves for the most favored terms?
• Are you following your customers into the secondary and tertiary markets?
• Rental and home appreciation you are underwriting for 2022
• Working with borrowers that have a recent bad history due to covid-restrictions
• What are your typical liquidity/reserve requirements for SFR?
• IOs vs. Arms: Which way to go and why
• Cost of single asset vs. portfolio of loans… Is the difference narrowing?
• What are you looking for in coverage on cash out refis?
• New originations: What are the keys to getting to the finish line?
• Terms vs. multifamily
• Leverage and valuation
• Deferrals, defaults and workout
• What kind of cap rates are you seeing these BFR operators buy at? What is the expectation on the exit cap rate?
• Are you getting local pushback? How are you addressing?
• Property management… On site vs. centralized among all BFR and scattered site communities
• What is the optimal BTR unit size, and bedroom mixes in infill vs near suburb vs. other locations?
• How much does property management and maintenance cost for each building type vs. scattered site SFR
• Dealing with rising land prices
• Capital coming into the industry… Is it here for the long-term?
• What kind of buyers are out there at a sub-4 cap?
• Comparing BFR strategies: Which one is the best?
Dennis Cisterna III
• What should be in the resident benefit package? What should be the fees charged?
• Which services offered result in the most ancillary revenue? Highest ROI?
• How high-end should finishes be? Are energy-efficient appliances an amenity?
• Privacy and backyards in BFR communities vs. shared amenities like pools, fitness centers, clubhouses and walking paths
• Amenities in BFR communities vs. scattered-site SFR
• Tenant insurance, ways to promote participation and generate revenue
• Has enhancing services led to longer-staying tenants?
• On the technology side…
• What are the latest in demands from the renter? Is there ROI there?
• When to use people vs. technology
• Minimizing appraisal and inspection fees
• Using technology to find product
• What part of the acquisition process have you added technology to?
• What are the latest additions to your due diligence punch list?
• Packages for smaller owners
• Key methods in scaling the acquisitions side of the business
• Supply/demand and will the housing market remain strong? Will affordability trend down? What are your favorite indicators?
• Will de-urbanization continue as it did during the height of covid? Will out-sized economic growth continue in those locations?
• The 55+ demographic vs. millennials… Comparing SFR appetites
• Markets and products… Where will the demand and price rise the most?
• BTR: Will economic waves sink the ship?
• As an unprecedented amount of government stimulus draws down what will be the effect on the SFR market?
• Rent affordability… When does it become an issue?
• Lumber, material and labor: Will costs continue to rise?
• The lending side… where advance rates are
• Finding off market sellers
• Available software
• Competing with institutional capital and the i-buyers
• Are you expanding other parts of your real estate business?
• Are you keeping more inventory for rental?
• Can a turnaround in margins be expected soon?
• Low cost, high ROI amenities
• Anatomy of your favorite market
• Would you take permit risk? Expand roadways/bring utilities to the site?
• What do you look for in a builder?
• What determines if you map each unit and how does that impact the budget/timeline
• Do you go vertical before finishing the site work?
• What are you doing to keep exit options opens?
• Working with municipalities and overcoming planning, engineering and political issues
• How are you finding deals/competing with homebuilders for sites? Making it pencil in higher cost markets… Is it all about density? Are you considering paying more vs. moving to B/C locations?
• Garden/BTR and other blends
• Prefab, solar or sustainable: Can you make them work?
• Expense ratio cap rates
• What are some of the newest business models out there?
• Outside of build-for-rent what other models do you see creating meaningful inventory for the industry?
• Where is their room for increasing operational efficiencies?
• Demographic trends and their impact
• Warning signs ahead… Washington DC and state regulations: Which proposals can have the most impact?
• Will SFR be bigger than multifamily?
This panel will consist of owners and property managers asking pointed questions to vendors, the types of questions you would want answered when evaluating a new product or system for your operation including
the time and money saved by using the product, the problem that is being solved and different packages for different sized operators
Moderators: (SFR Owners/Property Managers)
Benton Cotter, Executive, KEEP Management
Tracy Streich, Managing Broker, Renters Place
On the Hot Seat: (Technology Service Providers)
Pini Lackner, Director of Sales Operations, Rently
JJ DuPuis, EVP of Operations, RMI Flooring
Demetrios Barnes, Chief Operating Officer, SmartRent
Sam Dominguez, Account Executive, Verisk
Small Group Meeting For Owners Only
This session will detail such keys to expanding your SFR operation including the biggest challenges of moving from a DIY operation to a larger business, the key performance indicators you should be tracking for acquisitions, rehab and property management, the useful technology that is available and how you can finance this thing. We also look forward to the questions you bring.
Owners Only Meeting
Now that you can start to scale and hire some staff where should you add… Technology? Acquisitions? Property Management? In these tight markets should you look towards new locations or broaden your buy box? Maybe it is time to consider building your own supply? Have you tapped out your financing at the local banks? What are some other options? These and your questions will be some of the key issues we examine.
Small Group Meeting For Active Owners & Builders Only
Join other BFR owners and builders to hear about real life problems and solutions on everything in the BFR lifecycle from buying the dirt to building, financing, managing and selling. And of course, your questions are always welcomed.
Owners Only Meeting
With all the money coming into the market should you start to look towards partnering with big private equity firms? Is it time to sell some of your portfolio or should you think about refinancing? Are there some technology or operational efficiencies you can apply to increase your NOI? These plus your questions will be the discussion.
Breakfast Courtesy of:
• What are the primary demographic segments now vs. pre-Covid?
• How do you keep residents safe from nonresident self-tour visitors? What are some of the other challenges for occupied buildings?
• How do you measure ROI on virtual tours?
• Self showing vs. Virtual tour vs. Agent showing: Are the covid-era changes permanent? What are tenants looking for and what drives their decision-making?
• Tech and training implementation challenges
• Which amenities and services do tenants consider most valuable?
• Beyond virtual tour photography… What other useful data can be captured from the digital content?
• Practical tips for operators who want to start doing virtual tours
• Impact of the inflationary pressure and labor shortages on labor and materials to build and renovate
• Working in an environment of affordable rental housing
• Are you using any prefab?
• Negotiation tactics: Getting a better deal on materials
• Tech solutions you must use
• Using 3rd parties vs. In-house... What to look for in a contractor?
• Should you go sustainable?
• What do you replace in a typical turn? Rehab? Reviewing best practices?
• How is tech changing the SFR industry?
• Taking advantage of the use of big data
• Work-at-home technology… Generation 2
• What will 5G mean?
• Tokenization of real estate, how can this be applied to SFR portfolios and individual homes?
• What tools are you using to predict market performance?
• In which direction are defaults and foreclosures going?
• Which markets have a positive outlook? Negative? Which are your favorites?
• Cities vs. Suburbs vs Rural
• Where is there too much competition from institutional buyers?
• Which markers are working for flippers? Build-for-rent?
• Which higher-priced markets is BTR and SFR working in?
• What types of high leverage construction loans are you doing? Comparing small vs. large builders
• Considerations for secondary and tertiary markets; Higher end vs. more affordable product
• Terms and duration: Land vs. pre-development vs. ground up construction terms
• Financing terms you are getting on raw land before plans and permits are available and after
• Partnerships & JVs
• The takeout: Refinancing and long-term debt
• Which markets aren’t you financing?
• What are the smart devices in a smart home that tenants pay a premium for?
• Integrating with property management software
• How do you get non-tech friendly tenants to embrace tech-based programs?
• What strategies/preventative or predictive tech are you seeing to reduce cost of maintenance and repairs of major, hi-ticket systems like HVAC, water, appliances?
• With staffing rehab & maintenance positions getting more expensive and harder to fill which smart solutions are smart and cost-effective?
• Fees unique to BFR vs. Scattered
• Underwriting on valuation relative to rental income: Where are levels trending?
• Which areas of fix and flip financing do you feel could benefit most from technology and/or automation
• Geo hot and cold spots
• How much additional capital beyond down payments/costs do you recommend a fix and flip investor have?
• How high will you go with leverage?
• Advance rate levels
• What are typical default rates on fix & flip? How do you manage the customer post default?
• Special considerations for luxury/jumbo properties?
• How much do you offer an owner as a percentage? What are your fees? How much money do you make per transaction?
• Why are homeowners receptive to your pitch?
• What is your exit?
• Which markets are you in? What are the specs you look for in a market?
• Role of brokers at your shop
• Virtual house inspection and technology introduction into the inspection process: Hybrid vs. all tech approaches
• How much of your business are home flippers? The retail investor vs. Institutional SFR
• What are you doing with your inventory?
• Lessons learned from Zillow
A new set of participants but the same popular format… This panel will consist of owners and property managers asking pointed questions to vendors, the types of questions you would want answered when evaluating a new product or system for your operation including ease of integration, knowing if you are ready for the solution, how quickly the solution can be implemented and the product’s retention rate. Increasing pet revenue, property management solutions, utility management and construction services will be some of the products being discussed at this innovative session.
Moderators: (SFR Owners/Property Managers)
Melanie Pennell-Mayer, Principal & COO, Associated Ventures
Christopher Sayler, Managing Partner, Pikes Peak Capital
On the Hot Seat: (Technology Service Providers)
Taylor Malkus, Senior Sales Consultant, Buildium
Zach Beck, National Sales Manager, Conservice
Phillip Burton, National Sales Director, Interior Logic Group
John Bradford, CEO & Founder, PetScreening
• How and when do you determine product type: Existing density requirements vs. working with the local government for a variance
• What kind of OPEX costs are you seeing on a per unit basis?
• Rent level compared to Class “B” SFR and Class “A” apartments
• What is the optimal BTR unit size, and bedroom mixes
• Amenity mix for different community types
• Looking at BFR in different markets: What are the similarities and differences?
• Being part or a mixed-use or master planned community
• What is the appetite for duplexes, triplexes, and quadplexes? Why is it so much more difficult to finance 6 units than 1-4 units?
• Bridge loan structure and terms for a vacant SFR
• Are equity and cross-collateral pledges required?
• Liquidity and reserve requirements
• Can I structure a mezz loan on top of my mortgage?
• Negotiable points & recent credit history
• Underwriting practices recent changes
• Fixed vs. Floating… Lock in time?
• How important is appreciation vs. rental income when pricing assets?
• Evaluating the benefits of full appraisals vs. the quickness of Zillow/Trulia/MLS and other automated platforms and tools
• What variables do you stress test? What ranges do you use for stressing?
• How do you mitigate property tax increases due to sale/ deed transfer?
• How are the financing guys looking at valuation?
• Are BTR portfolios valued at higher multiple than scattered site ones?
• Pricing homes that need work vs. fully stabilized
• Will home prices continue to increase?
• Do you have one or many strategies and how do you allocate deals to various buckets based on those strategies?
• What cap rate do you typically model your exit to? How much spread is needed between your going-in cap rate and exit cap rate? When modeling to a sale, what leverage points are you assuming?
• Is there a cap rate discount if selling pre-stabilized vs stabilized?
• How do you negotiate your sales commissions with real estate brokers? What percentage do you usually pay when you sell?
• Exit buyer profile and when do you break from the target strategy?
• Changing from institutional bulk to individual retail sale… What needs to be done?
• Is it part of your overall strategy to build internal property management, and when it comes time to sell, do you retain the management?
• Asset type specialization: Is it more or less attractive to find exits for age targeted or lifestyle communities centered around specific demographics?
• How many lenders do you have? Why?
• Local brokers, community and local bank options: When are they superior?
• What is your optimal capital structure? How much leverage are you comfortable with?
• When do you refi? When do you sell?
• What kind of terms/structure will you always say no to?
• What is your strategy as rate expectations are rising?
• Short-term financing preferences
• Where does your equity come from? Where would you like it to come from?
• How will foreclosures compare to 2008 in this cycle?
• The newest wrinkles from the GSEs, federal and local government
• Owner equity and debt service ratios
• Helping tenants with state payment program: Is the red tape getting less sticky, making actual payouts?
• Cash for keys and minimizing tenant damage
• Security deposit and other unique solutions
Brian A. Flaherty
Michael Del Prete
• Should I go bridge to perm or takeout on a sale?
• Managing customer DSCR
• Is a lender providing future funding (interest and carry) while the SFR is vacant but completed?
• Acquisition and rehab revolvers
• Rate and structure for a completed vs. Unstabilized SFR pending lease-up; terms, rate and structure
• What is your perspective on refinancing?
• What does you client look like? Different clients; different terms?
• Anatomy of a loan gone bad… Do you pivot to asset management?
• Exit strategies you allow for long term transactions
• LOC for multiple homes vs. individual mortgages
• How are you buying product? Cap rates vs. appraised valuation
• Newer build-for-rent vs. rehabbed vs. less expensive older assets vs. rent controlled… Which is your preference/avoidance? How do you underwrite?
• Preferred debt/equity structure
• What kind of portfolio can be securitized? Can you achieve a premium for those assets?
• Minimum/sweet spot portfolio size you would consider
• Using existing vs. new management
• Exit strategy options
• The people side… Working from home & finding renovation and maintenance staff
• Do you slow down or pause acquisitions if renovations and property management need to catch up?
• Mitigating risk as the moratoriums on evictions and foreclosures ends
• Are programs like not charging late fees, payment plans and extra covid-related expenses a positive on returns?
• Growing rent while keeping vacancies low… What is the secret sauce? What are your current renewal rates? When do you start to cut rent/offer incentives?
• BTR vs. traditional SFR lease up and maintenance cost
• What is the most recent technology that you have added that has increased ROI? The resident experience?
• Current impact of covid on operations
• Creating demand/demand drivers - Considering external factors-concerts, ball games etc.
• Pricing strategy/revenue management
• GSEs and financing
• Scaling from 50-100 vs. 1-2 rentals
• Traveler expectations: Vacation renter vs. business traveler
• Mixed portfolio: choosing which units to be in rental pool vs. short-term
• Furnishings & Improvements needed to make the unit rentable
• Cash flow predictors
• Local legal/zoning
• Operational challenges
• Market predictions/overview/economy
• Do you foresee short-term rentals being eligible for portfolios and single asset loans without significant hurdles
•Why SFR leaders will be moving from a service-centric business to an experience-centric business
•What goes into an RBP, and how are operators structuring it all to create “Triple Wins” for residents, investors, and teams?
•What gets amenitized and what gets monetized? How do you approach and think about pricing and presentation?
•What best practices for implementation have you seen? New lease, renewal, mid-lease?
•What are the keys to accounting, operations and communications
• What is ESG?
• Is ESG an important value driver?
• What do ESG improvements mean for investments?
• What do residents think about ESG?
• Can you improve ESG without significant cash expenditures and where do you start?
• How is ESG being measured and reported?
• What ways can you improve your ESG score?
• How can you improve ESG with 100K+ homes?
Greg Van Winkle
Operating expenses, NOI margins, Schools, FEMA reports and DQ/eviction rates will be among the information featured when 2 SFR portfolios are pitched to potential buyers
Jeff Cline, Executive Director & Principal, SVN | SFRhub Advisors
The Sharks: Are Interested In Acquiring Portfolios Of Homes
Adam Whitmire, Fund Manager, Arabella Capital
Pratik Sharma, Managing Director, Bridge Tower Partners
Dan Scanlon, SVP Asset Management, Invitation Homes
The Property Owners: Will Present The Portfolios For Sale
Justin Kain, Managing Partner, HPP Equity, LLC
Michael Cook, CIO, MCB Capital
• Looking back at past periods of inflation and what happened to the multifamily industry
• Affordability: If people can’t afford a home will that pull buyers into rentals? Is there still room to raise rents?
• Are homes currently overvalued? How much will existing home portfolios rise if there is inflation? Will buying new homes be a valuation challenge?
• How high can materials and labor go?
• What will the SFR market look like if buyers concentrate on appreciation over cash flow?
• Are there specific markets where inflation will be higher?
• What will be the impact of moderate vs. High inflation?
Hosted by the NRHC
• How is your planning and strategy being impacted by current and future economic conditions?
• How are you factoring in cap rate compression and declining HPA?
• Which markets are you expanding into/getting out of? Why?
• Company vs. portfolio acquisition
• What is Wall Street looking for?
• I-buyers… Friend of foe?
• Recent NRHC initiatives
• What kind of growth are you looking at over the next year? Five years?
Breakfast Courtesy of:
• What is your strategy in the single family rental market? How many units are you looking to own?
• Are you looking for scattered sites vs. BTR communities?
• What cap rates are we looking for for fully stabilized?
• Are you looking to go your own way or partner?
• How should you be approached by potential partners? What kind of information are you looking for? The ongoing demands
• Bulk purchases vs. JVs: What size/ terms are you looking for?
• Hold periods, promotes, prefs, splits, incentives, operator management fees and return on cost expectations
• Are you transferring multifamily money to SFR?
• How is the large inflow of capital impacting your business and growth strategy?
• Buying vacant vs. tenants in place vs. portfolio acquisitions vs BFR community vs. BFR scattered site… What are your preferences?
• Workforce housing and Section 8
• How do you select markets?
• Homebuilders coming into the market and their strategy
• Are you planning on adding short-term rentals to your product mix?
• Are you a buyer or seller today?
• What is the typical big picture buy box criteria you look at when acquiring SFR?
• Growing your portfolio in your own home area vs. investing new markets vs. expanding the services you are providing
• Buying from MLS is crowded trade… What are other channels for inventory where you’ve been finding product?
• Flipping vs. keeping: What are the key determinants?
• Financing out there
• How much rehab are you putting into the vacant property? When do you add smart home features? In-house vs. outsource: How do you manage the rehab
• Who qualifies for the small servicer exemption to the servicing rules?
• Headline risk: Do you suspect investors and services will be hesitant to foreclose in the age of COVID? And might the result be more NPL sales?
• Loss mitigation and state and federal regulatory changes: State of the moratoriums, courts
• Loss mitigation processes: Which are most effective? Working with legal counsel
• Insurance coverage when buying properties and notes
• Impact of rising SFR prices on the note market
• Forecasts for the note market and supply
• How do you define a secondary or tertiary market? What are the key metrics you are examining?
• Advantages, disadvantages, acquisition and portfolio management strategies vs. primary markets?
• What are the performance and risks?
• What happens to these markets during market downturns?
• How competitive are secondary markets? Specific tactics that resulted in wins? Which markets have surprisingly low institutional investment rates, and which are starting to have more institutional money come into them?
• How are current housing dynamics impacting secondary and tertiary markets?
• Is the period of time a resident remains in a rental home shorter because the transition to home ownership is more attainable/affordable vs primary markets
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*Limitation of Liability. Neither we, nor any of our suppliers, officers, employees, partners, affiliates, subsidiaries, successors and assigns, agents or representatives (our "Representatives") will be liable to you for:
(a) any incidental, punitive, indirect, special or consequential damage, loss or expenses, including but not limited to any loss of business, contracts, revenue, or profits, any business interruption, security breach, loss of data, loss of goodwill or reputation or other pecuniary loss suffered by you, even if we or any of our Representatives have been advised of their possible existence; nor? (b) any direct damage loss or expenses arising from loss of customers, loss of profits, loss of anticipated profits or loss of savings.
*Termination. You may terminate this Agreement, for any or no reason, at any time, when IMN receives notice from you. IMN may terminate the Agreement and your account for any reason or no reason, at any time, with or without notice. This cancellation shall be effective immediately or as may be specified in the notice and may include disabling your current and future access to DirectConnect. IMN may also suspend or terminate this Agreement if you invite other users with whom you do not know to connect; abuse the any DirectConnect messaging services; creating multiple or false profiles; infringe on any intellectual property rights, violating any provisions in this Agreement, disparage IMN or its executives, Board members, affiliates, staff or other related entities or persons, or exhibit any other behavior that IMN, in its sole discretion, deems contrary to the purpose of the website.
*No Waiver. Failure by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.
*Entire Agreement. These terms (including any terms incorporated by reference in these terms), constitute the entire agreement between you and us with respect to your access to and use of the website or receipt of any service and supersede all prior agreements, negotiations and discussions between you and us relating to the same.
*Law and Jurisdiction. Where you visit, register and/or subscribe to a this site or related service (as indicated on this website or otherwise notified to you), these terms (and any dispute or claim arising out of or in connection with these terms, including non-contractual disputes or claims), to the maximum extent permissible under the law of the territory that you are located in, will be governed by the laws of the State of New York. Any action to enforce these terms shall be brought in a federal court or a state court located in the state of New York, county of New York, and you agree to submit yourself to the personal jurisdiction of those courts in any such action.
*Force Majeure. We shall not be deemed to be in breach of these Terms by reason of any delay in performing, or any failure to perform any service or our obligations in relation to these Terms, if the delay or failure was due to any cause beyond our reasonable control, including but not limited to acts of God, explosions, floods, fire or accident, war or threat of war, terrorism or threat of terrorism, sabotage, civil disturbance, epidemics, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, import or export regulations or embargoes, or industrial actions or trade disputes (whether involving our employees or of third parties).
*Severability. If any provision of these Terms is found to be wholly or partially invalid, void or unenforceable by any court having competent jurisdiction or by virtue of any legislation or any other reason, that provision shall be invalid, void or unenforceable to that extent only and no further and the validity and enforceability of the remaining provisions of these Terms shall not be affected.
*Notices. Any notice given pursuant to these Terms shall be made by email or first class post, in the case of you, to the address provided on your registration form and, in the case of us, to the address posted on the website or otherwise notified to you in relation to any relevant service. Any such notice shall be deemed to have arrived if sent by post within three (3) days of posting and if sent by email at the time of transmission.
Euromoney Institutional Investor PLC (“Euromoney”, “we”, “us” or “our”) is an international business-information group covering asset management, price discovery, data and market intelligence, and banking and finance. The group also runs an extensive portfolio of events for the telecoms, financial and commodities markets.
For a full list of our brands and group companies, please click on this link. Euromoney and its group companies are committed to respecting the privacy of every person who visits, registers with or subscribes to our websites, publications, events and other products or services.
Euromoney is the primary data controller of personal data collected through this website or that we may collect in different ways as described in this Privacy Notice. If you are contacted by our other group companies, they will also be controllers of your personal data. This means that they are responsible for how your personal data is used, just as we are. You may contact any of these companies directly, or you can contact Euromoney by emailing email@example.com or writing to the Data Protection Officer at Euromoney Institutional Investor PLC, 8 Bouverie Street, London EC4Y 8AX, United Kingdom.
This Privacy Notice was updated on 23 May 2018
This Privacy Notice outlines the information we may collect about you in relation to your use of our products and services (“personal data”). It also explains the legal rights that you have in relation to your data and how you may exercise these rights.
Some of our group companies may collect and use personal data for different purposes; those companies have their own websites and privacy notices.
We will process your data for the following lawful purposes: with your consent; to fulfil our obligations to you; and where there is a legitimate interest to do so.
When possible, we rely on your consent to use your data for the purposes described in this Privacy Notice. We also process personal data to fulfil our contractual obligations to you, for example, when you register for any of our services, subscribe to a publication, sign-up for an event or purchase a product from us, we will need to process some of your personal data. This will also include details of the person/people responsible for payment (if different).
We may determine that processing your personal data serves both of our legitimate interests. This is the case in relation to many of our research, customer survey, sales, marketing and advertising activities described in this Privacy Notice. These activities allow us to better understand your requirements, which in turn enables us to provide you with a better service. We review the bases for our processing decisions carefully and you can object to these activities at any time (see the “Your Rights” section of this Privacy Notice).
Our primary goal in collecting personal data from you is to give you a relevant customised experience of our products and services.
Registration, Free Trials & Subscriptions
When you register with our website and/or sign up for a free trial of our products or services, we may ask you to provide your name, address, email address and telephone number, and details relevant to your occupation or employer.
If you subscribe to one of our products or services, we will also ask for payment details. Credit/debit card payments are processed using a third party supplier and we do not retain the credit card data (see the Third Party Sites of this Privacy Notice). Address details may be shared with third party service providers engaged by us for order fulfilment, delivery and payment collection. This personal data is used by us to complete subscription requests.
Events & Conferences
If you have registered for an event through a group website we may collect personal data including: name, job title, company, address, telephone number and email.
This information is necessary so that we can complete your registration for the event and provide you with relevant event materials.
We may also provide delegate details (e.g. name, email) to event sponsors who, subject to your consent, may contact you for their own advertising and marketing purposes.
Advertising & Marketing
We use the personal data you provide us and which we collect from you to inform you about similar products and services which we provide. We may send you marketing communications that are sponsored by our partners and which are targeted to your interests based on information you have provided us such as job title, employer and/or industry. If you have consented to receive information from other Euromoney group companies, we may share your personal data with these companies so that they can fulfil your request to receive marketing materials in accordance with your preferences. We will not share your personal data with any third parties for their own marketing purposes unless you have provided your consent.
Each of the Euromoney group companies that may contact you is a data controller in relation to the personal data that you have agreed to share with them. If you have any questions or concerns, you may contact the individual company, or us – using the contact details set out in the “Who We Are” section.
You can opt out from receiving such materials at any time.
The personal data we may use for advertising and marketing purposes includes your name, email address, job title, phone number, company name/employer, geo location, postal address and data collected using cookies and other similar technology (Please read our separate Cookies Policy to find out more about which cookies we use, how they work and how you can control your cookie options).
Marketing materials are sent electronically, by post and we may occasionally call you.
Online Targeted Advertising
We use targeted advertising on our websites to display advertisements that are relevant to what we believe are your interests. In order to deliver relevant advertisements, we use third parties to deliver cookies that collect information about your IP address and how you interact with our sites (e.g. browsing information, which articles you have read etc.). This data is used by the third parties to determine which advertisements may be of interest to you.
We may also share your personal data with third parties to deliver targeted advertising to you on other websites (e.g. Twitter Tailored Audiences or Facebook Custom Audiences). This could include your email address, cookie data, and information obtained from third parties. Third party cookies may also be used to enable us to target advertisements to you on other websites that you visit.
Lead Generation and Scoring
We occasionally use the services of trusted third parties in order to ensure that the personal data we use for advertising and marketing purposes is accurate and up-to-date. To do this, we transfer personal data of individual leads (such as name, email, job title, location and phone number) to these third parties who conduct research to verify the data – primarily against public information.
We also use algorithmic software technology to help us improve the quality and relevance of marketing activities. The personal data analysed by the software includes email address, phone number, job title, address, purchase history and account information. This allows us to provide meaningful offers that are relevant to your specific profile.
Surveys, Market Research & Customer Feedback
We want to understand the needs of our readers and customers. We may therefore use the information you provide us – including your name and contact details – to contact you to request your feedback, or to participate in our customer and market research.
Public forums, message boards and blogs
Some of the pages on our group websites may include message boards, blogs or other facilities for generating content from users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to post any personal data. User generated content is also subject to our site Terms & Conditions.
Business or Asset Sale
If we sell a business or assets we may need to disclose your personal data to the prospective buyer of such business or assets.
If Euromoney, or any of our group companies is sold or sells our assets or is acquired by a third party, then personal data about our customers will be acquired by that third party. A transfer of your personal data in these circumstances would be necessary so that the services you have contracted for can still be delivered, or so that you can continue to enjoy the benefits of our free products and services. You will receive notice if a new controller assumes responsibility for your personal data.
Additional Third Party Disclosures
We may disclose your personal data to other third parties in the following situations:
- To third party partners who help us by providing services such as technology, marketing, advisory or other services. These third parties only receive encrypted data and may only process personal data to provide those services to us.
- Where we are required by law or regulation to do so. In each case we will seek, where practicable, to minimise the amount of data that is disclosed.
- If required to protect the rights and interests of other users and/or Euromoney and its affiliates (including our employees, agents and contractors), or as otherwise set out in our Terms & Conditions. This may include exchanging information with other companies and organisations for the purposes of fraud protection.
We may include small pixel tags (small image files) within the emails we send you in order to determine whether our emails are opened and/or whether the hyperlinks inside our emails are clicked through. We may also collect browser, location and the device used to engage with our email communications. This information allows us to better understand whether we are meeting our users’ needs and how we can improve our communications. No other information is collected. You can opt out of receiving our direct marketing emails either by following the instructions in each email, or by contacting us (see the “Who We Are” section of this Privacy Notice).
Some of the Euromoney group companies are based outside the European Economic Area (EEA). If you have consented to being contacted by our group companies, then the transfer of your personal data will be made according to the terms of an international data sharing agreement that contains obligations approved by European data protection regulators. Any of our group companies that receive your personal data will be co-controllers of that data, which means they may determine how they process your personal data – although they may only use it for the purposes for which it was shared, unless you are informed of new or additional processing activities.
We may also transfer personal data to third party service providers as described in this Privacy Notice which are located outside the EEA. Where we conduct these transfers, we take all steps necessary to ensure that your data is treated securely and in accordance with applicable privacy legislation, either by only sending your personal data to jurisdictions that provide an adequate degree of legal protection for your data or by imposing approved contractual terms on these third parties.
We have a data retention policy that ensures we don’t use or store your personal data for longer than necessary. We consider the following issues to determine retention periods:
- Guidance from the UK Information Commissioner or other regulatory agency, or industry best practice recommendations;
- The business rationale for collection and expiry of the purpose for which personal data was collected;
- Our ongoing ability to ensure the accuracy of the data; and
- Legal and regulatory requirements.
We may occasionally need to keep personal data for either shorter or longer periods than specified in our retention policy. In such circumstances, application of the retention period to the data will be temporarily suspended. The suspension of an applicable retention period will be carried out in a manner that respects the rights and interests of all persons concerned.
You can use our Preference Centre to select the topics that are of interest to you so that we can send you publications and information about our products and services that are especially relevant to you. You can also choose the channels we use to contact you (email, phone, post, etc.) and can also opt-out of receiving marketing communications.
You have certain rights in relation to your personal data which include the following:
Access & Portability
You may request access to any personal data of yours for which Euromoney is responsible as controller. Unless there are legal or regulatory reasons for not doing so, we will confirm whether we process any of your personal data and if we do, we will provide you with the following information: the purposes of the processing, the categories of personal data, any recipients of your personal data, the applicable retention period and the data source. Copies of your personal data will be made available to you in a structured, machine-readable format.
You may also request that we transfer the personal data that you have submitted to us, to another controller, where it is technically feasible for us to do so.
If you have consented to our processing of your personal data, or if we are processing your personal data in order to fulfil our contractual obligations to you, then you can submit a request that we transfer your personal data to another data controller.
Rectification, Restriction, Objection
You have the right to request that Euromoney rectify any errors in the personal data that we process. In some circumstances, you may also be able to ask for the erasure of personal data, and/or request that the processing of your personal data be restricted. You may also object to the processing of your personal data for sales or marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us by post or email at the following addresses:
Euromoney Institutional Investor PLC
8 Bouverie Street
London, EC4Y 8AX
Web form: Complete Subject Data Request Form
We may need to check your identity prior to processing a request.
Euromoney will do our best to respond to any questions and address any of your concerns. You are also able to register any complaints regarding the processing of your personal data directly with the UK Information Commissioner.
Euromoney is committed to keeping your personal data secure and we will take appropriate technical and organisational measures to protect your personal data from loss, unauthorised use, disclosure or destruction. Although we do our best to protect your personal data, we cannot guarantee that any transmission of data is without risk. We have therefore implemented information security policies and rules, staff training on information security, and technical measures to ensure the integrity of data that we have under our control.
All our employees, contractors and data processors (i.e. those third parties that process personal data on our behalf) are required to keep such data confidential and not to use it for any purpose other than the performance of services we have requested.
Our site may contain links to other websites – including, for example, providers of payment processing services. Euromoney is not responsible for the privacy and data collection practices of third party sites and we therefore recommend that you review the privacy policies and terms of service of each site you visit.
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